UK Business Process Outsourcing and Ecommerce Management Services
Nixxie Solutions is a London-based outsourcing company for UK businesses. We answer your calls and run customer support 24/7, and we manage your Amazon, TikTok Shop, eBay and Shopify stores with dedicated teams and clear reporting. Back-office support, operations and admin are available alongside. Ecommerce management starts from £89 a month.
About Nixxie Solutions: Your UK Outsourcing Partner
WHO WE ARE
The Team Behind Your Growth
Nixxie Solutions is a London-based business process outsourcing company. We run customer support, call handling and ecommerce operations for UK businesses and online sellers, with back-office and operations and admin support alongside. We started Nixxie to fix a problem most outsourcing providers overlook: treating clients as another account on a spreadsheet instead of a genuine growth partner.
Every client gets a dedicated team that learns your workflows, tools and brand standards before handling a single task, not a rotating pool of generalists.
Your operational partners, not just a vendor.
We plug into your workflow and treat your goals as our own.
Specialised in BPO and ecommerce:
We focus on customer support, call handling and marketplace management, so we do fewer things and do them well.
Accountability you can see.
Clear KPIs and regular reporting, so you can see exactly what you are getting.
UK-based, serving UK businesses:
Headquartered in London (5–7 High St, E13 0AD) and built around UK customers, UK working hours and UK requirements such as TPS and CTPS screening.
WHAT WE OFFER
BPO and Ecommerce Services That Deliver Outcomes
Two core services, backed by back-office and IT support, all delivered by dedicated teams.
98% CLIENT RETENTION
BPO Services
Outsourced call centre and customer support for UK businesses. Our UK-based team answers your calls, makes your outbound calls and supports your customers 24/7, using your scripts and tone of voice.
- Inbound Call Answering
- Outbound Call Handling
- Outsourced Customer Support
- Live Chat & Email Support
- Overflow & Out-of-Hours Covered
- Taxi, Private Hire & Haulage Dispatch
FROM £89/MONTH
Ecommerce and Fulfilment Solutions
Day-to-day management of your Amazon, TikTok Shop, eBay and Shopify stores, with monthly pricing published up front. We optimise your entire ecommerce operations, from initial product sourcing to final delivery tracking.
- TikTok Shop Management
- Amazon Account Handling
- eBay Seller Account Management
- Shopify Store Management
- Product Hunting & Sourcing
- Listing Creation & Optimisation
FULL-STACK SUPPORT EXECUTION
Administrative Support
Modern businesses require robust operational frameworks to survive and scale. Our admin support and workflow solutions keep your daily operations running and your business streamlined.
- Data Management
- Process Automation
- Virtual Assistant Services
- Customer Support
- Chat & Email Support
- Research & Documentation
ACCOUNT & ADMIN SUPPORT
Back Office Support
Our accounting team handles daily bookkeeping, reconciliations, payroll and payables and receivables, so your records stay accurate and audit-ready. Keep your financial records perfectly clean and ready for analysis.
- Bookkeeping & Ledger Maintenance
- Bank Reconciliations
- Accounts Payable & Receivables
- Payroll Processing
- Tax Preparation Support
- Smooth & Clear Audit Trails
Real Results for UK Sellers
See how our dedicated teams deliver measurable outcomes for UK sellers.
HOW WE WORK
QA Checks And Specialised Team Model
Dedicated Quality Oversight
UK-led quality checks run across every outsourced workflow, so problems are caught early.
Rigorous Review Process
Calls, tickets and store tasks are scored against agreed quality standards, and findings are shared in your regular reports.
Structured, Predictable Delivery
Clear onboarding, agreed SLAs and monthly reporting mean you always know what is happening and what it costs.
24/7 Outsourced Call Centre and BPO Operations
Customers ring at all hours. Our UK-based team answers calls and supports customers 24 hours a day, 7 days a week, including nights, weekends and bank holidays, so your business never misses a call.
We do not just assign agents. We build a team trained on your scripts, tone of voice and escalation rules, working in your tools and reporting back to you. You get the reliability of an in-house team without hiring, training or managing one.
From customer support to data processing, our UK-based BPO teams deliver consistent, round-the-clock performance so your business never misses a beat.
- Inbound & Outbound Call Handling
- Live Chat, Email & Phone Support
- Overflow Dispatch & Out-of-Hours Cover
- Escalation Handling and Quality Monitoring
Ecommerce Management for Amazon, TikTok Shop, eBay and Shopify
Scaling an online store takes more than traffic. It takes optimised listings, reliable daily operations and people who understand how each marketplace works. That is what our ecommerce support team does every day.
Whether you sell on Amazon, TikTok Shop, eBay or Shopify, we handle the daily work so you can focus on your brand, your products and your growth. Our pricing is published up front.
We manage your entire ecommerce operation end-to-end, from product listings and paid ads to storefront optimisation and conversion rate improvement.
- Product Hunting & Sourcing
- Amazon and Shopify Store Management
- Store Order & Inventory Management
- Paid Marketing & Conversion Improvements
Frequently Asked Questions
What is Nixxie Solutions?
Nixxie Solutions is a UK-based business process outsourcing (BPO) provider that gives growing companies dedicated, UK-time-zone-aligned teams for operational tasks like customer support, back-office administration, and ecommerce order management — without the cost of building an in-house department. We work with SMEs and enterprises across ecommerce, admin, and financial services, typically cutting operational costs by 40–50% compared to in-house hiring.
What are the risks and advantages of outsourcing?
The main risk with outsourcing is choosing a partner without clear accountability — if there’s no defined point of contact or measurable standards, quality and communication can slip. We address this with a dedicated point of contact and clear performance expectations agreed at the start of every engagement. The main advantages are lower operational costs, faster access to trained staff without a lengthy hiring process, and the flexibility to scale your team up or down as your needs change.
How do you protect data access and security?
Access to client data is role-based and logged, with every team member signing an NDA before starting on your account and system access revoked immediately when a project ends. We’re GDPR compliant as a matter of course for all UK client data, and we’re happy to sign a Data Processing Agreement as part of onboarding.
How do you ensure smooth transition and onboarding?
We start by understanding your current workflows and where handoffs need to happen, so nothing falls through the cracks during the switch. You’ll have a single point of contact throughout onboarding to keep communication clear between your team and ours.
What industries do your BPO services specialize in?
We focus on two core services, with back-office support alongside. In BPO and call centre services, we handle inbound and outbound call handling and customer support across voice, email and chat. In ecommerce, we manage TikTok Shop operations, Amazon account handling, Shopify store management and product listing optimisation. Alongside these, our back-office solutions cover virtual assistant services, bookkeeping, payroll management, recruitment, staffing and accountancy support. If your business needs don’t fit neatly into one of these categories, get in touch. Most of our processes transfer directly across sectors.
How much does it cost to outsource with Nixxie Solutions?
Ecommerce management starts from £89 a month, with pricing published up front. Call handling is quoted by call volume and the hours you need covered, so you only pay for what you use. We give you a clear written quote with no hidden fees.
Do you work with small and mid-sized UK businesses, or only large enterprises?
We work with businesses of all sizes, from growing SMEs to established enterprises. There’s no minimum team size requirement — you can start with a small, focused team and scale up as your needs grow, or scale down during quieter periods.
Is outsourcing better than hiring an in-house team?
It depends on your priorities. In-house teams offer closer daily oversight and full control over hiring, while outsourcing trades some of that for lower costs and faster scaling. Most of our clients don’t choose one or the other — they keep strategic roles in-house and outsource repeatable operational work to us. Want a deeper comparison? Read our full guide on Outsourcing vs Virtual Assistant.
Where are your outsourcing teams based — UK, offshore, or nearshore?
Our call handling and customer support agents are based in the UK, so your callers speak to people who understand UK customers, UK working hours and rules such as TPS and CTPS screening. There is no offshore or nearshore handover on your calls.
Is there a minimum contract length, and can I scale my team up or down?
We offer flexible engagement terms rather than long, rigid contracts. Whether you need extra support during peak season or want to scale down afterward, our model is built to flex with your demand rather than lock you into a fixed headcount.
How quickly can we get started?
Most clients are fully onboarded within 2–4 weeks, depending on the complexity of the processes being transferred. For simpler engagements, we can have your dedicated team up and running in as little as two weeks.
What happens if I'm not satisfied with the service — are there guarantees or SLAs?
Every engagement is backed by clear KPIs and SLAs covering response times, quality, and reporting, so performance is measurable from day one, not just promised. If something isn’t working, our project managers address it directly rather than waiting for a contract renewal to make changes.
Ready to Outsource Your Calls and Grow Your Store?
Tell us what you need and we will build a custom plan and quote for your business.